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Has My Order Shipped?We send an email notification upon shipment, so that you have the ability to track your shipment if you have selected UPS for your carrier. If you have misplaced your email, do not hesitate to contact us and we will send another email with your shipping information.My Order Never ArrivedIn the rare event that your shipment is not received, please contact us so that we can investigate and, if necessary, reship your purchase. Please remember that the shipping time is dependent upon the method of shipping you choose when checking out. The general time frames for the various shipping methods are discussed at the shipping options page. Do You Ship Internationally?At this time we do not ship internationally, except to Canada. If you want to purchase any items for shipment outside of the continental United States (that is, to Alaska, Hawaii and Canada), please contact us for shipping options and costs. What About Sales Tax?Sales tax is automatically calculated on all sales with shipments to Nevada and Colorado. All other orders are not assessed sales tax. When will the charge or credit appear on my account?We charge orders when they have shipped. Backordered items are not charged to your credit card until the item has shipped. Any credits which are issued by us are usually reflected on your account within a couple of days. Of course, if you have any questions on charges, please contact us. I have a coupon, how do I use it?If you have a coupon issued by us, you are welcome to use it. All you do is type the code for the coupon in the requested box at check out. Where Can I Get a Catalog or Price List?At this time, we do not print a catalog or price list due to product additions and specials that we run. To get advance notice of specials, new products and members only coupons, please subscribe to our newsletter. |
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